Dentists in your Area:
Fairfield, 06825
Distance: 2.4 Miles
, 06460
Distance: 12.9 Miles
Stamford, 06901
Distance: 15.3 Miles
West Haven, 06516
Distance: 18.5 Miles
West Haven, 06516-4310
Distance: 18.6 Miles
Danbury, 06810-6525
Distance: 20.1 Miles
Huntington, 11743
Distance: 20.3 Miles
Islip, 11751
Distance: 28.2 Miles
Hicksville, 11801
Distance: 29.8 Miles
Great Neck, 11021
Distance: 30.7 Miles
start your health research here
Search Checkdent
dental-videos
DENTAL FORUM
Search Forum
0

How do you appropriately handle complaints?

User Level:
Patient
Posted by: penndental  (8 years ago)
A few years ago my tongue accidentally got drilled a bit. Was it my fault or the dentists? I don't know. I'm the one that moved my tongue--though sometimes I feel like I can't control it well when there's so much going on in the mouth. But regardless of who was at fault, the fact is that my tongue got nicked by the drill and and it hurt a lot. I later approached the dentist about it and asked him what to do for it.

I'm curious what your opinions are on how problems should be brought up with the dentist. In replying, please answer assuming that the patient isn't asking for a lawsuit but that they are sincerely seeking a resolution to the problem.
User Level:
Dentist
A few years ago my tongue accidentally got drilled a bit. Was it my fault or the dentists? I don't know. I'm the one that moved my tongue--though sometimes I feel like I can't control it well when there's so much going on in the mouth. But regardless of who was at fault, the fact is that my tongue got nicked by the drill and and it hurt a lot. I later approached the dentist about it and asked him what to do for it.

I'm curious what your opinions are on how problems should be brought up with the dentist. In replying, please answer assuming that the patient isn't asking for a lawsuit but that they are sincerely seeking a resolution to the problem.


I am sorry you had this happen. It is a good reason dentists should use a rubber dam for most dental procedures, which keeps the tongue away from harm. But it is not always possible, for instance with crowns, extractions, or when decay goes deeply underneath the gums.

Things happen in life. Sometimes they are unpleasant, and not the particular fault of anyone. Things similar have happened in my practice. Patient's can get bruises on their faces, temporary numbness of their tongue or lip, or their tongue nicked with a bur. What can a dentist do but apologize?
Posted 8 years ago
User Level:
Patient
Posted by: penndental  (8 years ago)
I agree. I think an apology is needed. Sadly, I feel that some dentists are hesitant to give one because they are worried that by admitting fault some sue-happy patient will take it and run with it. It's really too bad that all of this legal stuff can get in the way at times.
User Level:
Dentist
A few years ago my tongue accidentally got drilled a bit. Was it my fault or the dentists? I don't know. I'm the one that moved my tongue--though sometimes I feel like I can't control it well when there's so much going on in the mouth. But regardless of who was at fault, the fact is that my tongue got nicked by the drill and and it hurt a lot. I later approached the dentist about it and asked him what to do for it.

I'm curious what your opinions are on how problems should be brought up with the dentist. In replying, please answer assuming that the patient isn't asking for a lawsuit but that they are sincerely seeking a resolution to the problem.


Good question. Speak directly to him/her about the way you feel and i am sure they will do anything possible to help you with your pain even if it was your "fault" for constantly moving your tongue.
As for the lawsuit part, you as a patient will have to prove that it was either negligence or malpractice. In this case there are no grounds to argue for a lawsuit.
 
 
------------------------------------------------------------------------------------------------
We cannot despair of humanity, since we ourselves are human beings.
"Albert Einstein"

My Dental Hygienist and Teeth Whitening Toronto blog
 
Posted 8 years ago
User Level:
Dentist
Good question. Speak directly to him/her about the way you feel and i am sure they will do anything possible to help you with your pain even if it was your "fault" for constantly moving your tongue.
As for the lawsuit part, you as a patient will have to prove that it was either negligence or malpractice. In this case there are no grounds to argue for a lawsuit.
We cannot despair of humanity, since we ourselves are human beings.



Like :-) !!! Best regards!
Liebe Grüße JB
 
www.denta-beaute.com
 
 
 
Posted 8 years ago
0
loading